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Privacy Policy

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Privacy Policy of Al-Qalaa Arab Company for Automotive Spare Parts Trading

The company is committed toAl-Qalaa Arab Company for Automotive Spare Parts Trading LLCprotecting the privacy of its customers' data. This policy outlines how we handle the information we collect through our website and official WhatsApp service:

1. Information We Collect

We only collect the necessary information to complete sales transactions and provide the correct spare parts, which includes:

  • Name and contact number.

  • Vehicle data (chassis number/VIN, ownership photos, vehicle type) to ensure the spare parts match.

  • Address for delivery purposes.

2. How We Use Your Data

Your data is used for the following purposes:

  • Responding to your inquiries about the availability and prices of spare parts.

  • Sending invoices and shipping notifications via theWhatsApp Business API.

  • Improving the shopping experience and providing technical support to our customers at our five branches.

3. Sharing Data with Third Parties

We do not sell or rent your personal data. Data is only shared with trusted parties for technical execution purposes, such as:

  • The systemOdoo(for inventory and accounting management).

  • The companyMeta(to operate the official WhatsApp service).

  • Shipping and delivery companies.

4. Data Security

We take strict technical measures to protect your data from unauthorized access, and we use secure encryption channels to transmit data over the internet.

5. Contact Us

If you have any inquiries regarding the privacy policy, you can contact us via email or through the official WhatsApp number registered on the website.